Refund policy

Return Policy

Every product is backed by our long-standing tradition of quality and service. The Bowling Ball Factory, LLC will accept any unworn or unaltered merchandise within 90 days of the original purchase date. The Bowling Ball Factory, LLC reserves the right to deny refunds for a returned item that does not comply with this policy. The customer is responsible for all return shipping charges.

For products purchased on www.DiscountBowlingSupply.com, original shipping charges and any shipping taxes are non-refundable. Please allow 2-10 business days to process your return once received at our warehouse. You will receive a refund based on the original form of payment. No restocking fees!

Please allow up to one billing cycle for the credit to post to your account. To return or exchange an item, please pack it in its original condition using an outer box or poly mailer.

To start a return please email us at: support@discountbowlingsupply.com

Defective/Damaged Products

If your product was received damaged or defective in any form, please contact us within 48 hours of receiving your product. Please email us images of the defect/damaged item at support@discountbowlingsupply.com

Return or Refusal Of Package
If you refuse a package without Discountbowlingsupply.com's consent to do so, we reserve the right to charge you any fees that may incur by the shipping company. This includes returned items due to incorrect address issues.

Bowling Balls
Once a bowling ball is drilled or engraved, we cannot accept it as a return. Custom OnTheBall bowling balls are not returnable.

Bowling Shoes
If you have purchased bowling shoes and need to try them on for size, please do so on a clean/dry surface. If the shoes are not in New condition, we cannot accept them. Please upload a photo of the bottoms (soles and Heels) of the bowling shoes with your RMA request prior to returning your bowling shoes.

Packaging
Please keep all original packaging until you are certain that you will not return the merchandise.

Custom Bowling Balls are not returnable.

Drilled and/or Engraved bowling balls are not returnable.

Important Notice!

Products returned must be new, unused and in manufacturers packaging surrounded by a protective outer packaging. Please include why the product is being returned.

All items not meeting this criteria will be refused and credit will not be issued to the customer. You will be responsible for shipping charges if you would want the refused item returned to you.

returns